Refund policy

Are items eligible for return or exchange?

Unfortunately, our products are not eligible for returns or exchanges.

What should I do if I receive a damaged, defective, or wrong product?

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order. Make sure to include your unboxing video and clear photos of the product along with its original packaging. Email us at support@lapisivy.com and we'll resolve it for you as quickly as possible.

What happens if my online payment fails?

If your online transaction fails, the amount will be automatically refunded to your original payment method within 7 working days.